Call Centre Registration in Pakistan

A call center is a centralized office or facility where customer service representatives (CSRs) handle inbound and outbound telephone calls for businesses. Call centers may provide:

  • Customer support
  • Telemarketing
  • Technical support
  • Helpdesk services
  • Sales & lead generation

In Pakistan, call centers operate under the Pakistan Software Export Board (PSEB) and the Ministry of Information Technology & Telecommunication (MoITT).

2. Registration Procedure for Call Centers in Pakistan

To register a call center in Pakistan, follow these steps:

Step 1: Business Registration

  • Register your business with the Securities and Exchange Commission of Pakistan (SECP) as:
    • Private Limited Company (Recommended)
    • Single Member Company (SMC)
    • Partnership or Sole Proprietorship

Step 2: Obtain NTN & Sales Tax Registration

  • Apply for a National Tax Number (NTN) from the Federal Board of Revenue (FBR).
  • Register for Sales Tax if applicable.

Step 3: Register with PSEB (Pakistan Software Export Board)

  • Submit an application to PSEB for IT/ITeS (Call Center) Registration.
  • Required documents:
    • SECP Registration Certificate
    • NTN Certificate
    • Company Bank Account Details
    • Office Lease Agreement or Ownership Proof
    • List of Directors/Partners
    • Business Plan

Step 4: Obtain a License from PTA (Pakistan Telecommunication Authority)

  • Apply for a Telecom License/VoIP License if using Voice over IP (VoIP) services.

Step 5: Register with BOI (Board of Investment) (Optional for Foreign Investors)

  • Foreign investors may need additional approvals.

Step 6: Bank Account & Initial Capital

  • Open a corporate bank account with an initial capital (varies based on business size).

3. Purpose of Call Centers in Pakistan

  • Employment Generation (Youth employment in BPO sector)
  • Foreign Exchange Earnings (Through international clients)
  • Business Process Outsourcing (BPO) Services
  • Enhancing IT & Telecom Sector Growth

4. Benefits of Registering a Call Center in Pakistan

✔ Tax Exemptions (Under PSEB, IT companies enjoy tax benefits until 2025)
✔ 100% Foreign Ownership Allowed
✔ Easy Repatriation of Profits for foreign investors
✔ Government Incentives (Subsidies, training programs)
✔ Access to International Markets

5. Relevant Government Departments & Forums

DepartmentRole
PSEB (Pakistan Software Export Board)IT/ITES Registration
SECP (Securities & Exchange Commission)Company Registration
FBR (Federal Board of Revenue)Tax Registration
PTA (Pakistan Telecommunication Authority)Telecom/VoIP Licensing
BOI (Board of Investment)Foreign Investment Facilitation
MoITT (Ministry of IT & Telecom)Policy Regulation

Relevant Forums & Associations

  • P@SHA (Pakistan Software Houses Association)
  • BPO Association of Pakistan
  • ICT Export Promotion Forum

6. Documents Required for Registration

  • SECP Incorporation Documents
  • NTN & Sales Tax Registration
  • Company Bank Account Proof
  • Office Address Proof (Lease/Utility Bill)
  • Directors’ CNIC/Passport Copies
  • Business Plan & Feasibility Report
  • PSEB Application Form

7. Who Can Register a Call Center?

  • Pakistani Nationals (Individuals/Companies)
  • Foreign Investors (100% ownership allowed)
  • Freelancers (Expanding into BPO services)
  • Existing IT Companies (Diversifying into call centers)

8. Time Span for Registration

StepEstimated Time
SECP Registration7-10 Days
NTN & Tax Registration3-5 Days
PSEB Registration10-15 Days
PTA License (If required)15-30 Days
Total Estimated Time1-2 Months

9. Registration Certificate

  • After approval, PSEB issues a Call Center Registration Certificate.
  • Valid for 1-5 years (Renewable).

10. Dues & Fee Structure

Fee TypeAmount (PKR)
SECP Registration Fee10,000 – 50,000
PSEB Registration Fee5,000 – 20,000
PTA License Fee (VoIP)50,000 – 500,000
Annual Renewal Fee (PSEB)5,000 – 10,000

Setting up a call center in Pakistan involves registration with SECP, PSEB, FBR, and PTA. The process takes 1-2 months, with benefits like tax exemptions, foreign ownership, and government support. Proper documentation and compliance ensure smooth operations.

For further details, visit:

Legal Services for Call Center Registration in Pakistan

🏢 Jalalvi Law Associates | 📞 +92 323 8453223 | 🌐 jalalvi.com
⚖ Adv. Qamar Maqsood (High Court Advocate)

If you are planning to register a call center in Pakistan (Lahore, Karachi, Islamabad, etc.), our legal team provides end-to-end company registration, licensing, and compliance services to ensure a smooth and hassle-free process.

📌 Our Legal Services for Call Center Registration

1️⃣ SECP Company Registration

  • Private Limited Company
  • Single Member Company (SMC)
  • Partnership Registration

2️⃣ PSEB (Pakistan Software Export Board) Registration

  • IT/ITES (Call Center) Certification
  • Tax Exemption Processing

3️⃣ FBR Tax & NTN Registration

  • National Tax Number (NTN)
  • Sales Tax Registration

4️⃣ PTA Licensing (VoIP & Telecom)

  • Legal VoIP Licensing for Call Centers
  • Compliance with PTA Regulations

5️⃣ Bank Account Opening Assistance

  • Corporate Bank Account Setup

6️⃣ BOI & Foreign Investment Facilitation

  • 100% Foreign Ownership Support
  • Repatriation of Profits Guidance

7️⃣ Drafting Legal Agreements

  • Employment Contracts
  • Client Service Agreements
  • Data Protection Compliance

📍 Why Choose Us?

✅ Expertise in IT/BPO Sector Laws
✅ Fast & Transparent Processing
✅ Government Liaison for Quick Approvals
✅ Affordable Legal Packages
✅ Post-Registration Compliance Support

📞 Contact Us Today!

🌐 Website: Jalalvi.com
📞 Phone: +92 323 8453223 (Adv. Qamar Maqsood)
📧 Email: info@jalalvi.com
🏢 Office: Lahore High Court Jurisdiction

🚀 Get Your Call Center Registered Legally & Efficiently!

Would you like a free consultation? Call or WhatsApp us now! ⚖️📲